BNP PARIBAS
Establishment of a UX / UI Task Force within the BNP IFS Alpha project teams
BNP PARIBAS PERSONAL FINANCE
Change of marketing automation platform by limiting impacts on business processes and campaigns activation.
CAVEC
Steering the implementation of the e.Proximity service: multi-channel relationship service combining web, chat, video, telephone, CRM, screen and document sharing
CCI BOURGOGNE FRANCHE-COMTE
Help in choosing the new Customer Relationship Management tool
CREDIT AGRICOLE
Development and large-scale deployment of an intelligent telephone call routing platform
CRP RATP
Deployment of a solution enabling CRP RATP to track all exchanges with affiliates on all channels
GALILEO GLOBAL EDUCATION
Redesigning the "student relationship" on a global scale
VALLOIRE HABITAT
Re-enchant its customer experience by placing customer satisfaction at the heart of its digital strategy