Human at the heart of experience

CRM using data collected by connected meters and elevators

Deployment of a solution enabling CRP RATP to track all exchanges with affiliates on all channels

Steering the implementation of the e.Proximity service: multi-channel relationship service combining web, chat, video, telephone, CRM, screen and document sharing

Redesign of transactional digital platforms

Measuring and optimizing the customer experience of the credit application process

Implementation of a multi-channel contact center solution and development of a request dispatch engine

Supporting a historical client in the design and implementation of its new content and services monetization model

Website migration from Wordpress to Drupal 8

Ongoing support on all digital projects: Platform creation and Third-Party Application Maintenance

Corrective, preventive and evolutionary maintenance of event site and institutional site platforms of the Ministry of Culture

Leverage the Salesforce Marketing Cloud platform to build customized omnichannel customer paths

Design and testing of business applications to meet the needs of users in the field

Leverage customer data to build efficient and cost-effective multi-channel customer paths

Coaching teams to strengthen the marketing strategy and improve the overall customer experience

Developing LTV thanks to Customer Knowledge and efficient CRM quick wins