CAVEC
Steering the implementation of the e.Proximity service: multi-channel relationship service combining web, chat, video, telephone, CRM, screen and document sharing
Almavia CX supports companies and administrations in the digital transformation of their customer relationship, which is evolving under the influence of new digital channels and services. These must more than ever work in synergy with the Voice, which retains important specificities.
Our Offers
Our Solutions and Technologies
A recognized expertise in the main solutions and technologies on the market.
They trust us
HABITAT DU NORD
CRM using data collected by connected meters and elevators
ENGIE
Implementation of a multi-channel contact center solution and development of a request dispatch engine
MIF - MUTUELLE IVRY (LA FRATERNELLE)
Modernization of the corporate space with CMS Drupal 9 & CRM with Efficy
CRP RATP
Deployment of a solution enabling CRP RATP to track all exchanges with affiliates on all channels
GROUPE COFEL
Deployment of a CRM solution coupled with an omnichannel contact center platform
FMP
Study and development of a multi-services portal aimed at dematerializing all acts and document exchanges with customers.
OPCO MOBILITÉS
Deployment of the Salesforce CRM solution by integrating a dedicated voice solution
CREDIT AGRICOLE
Development and large-scale deployment of an intelligent telephone call routing platform
Secours Populaire
Deployment of the Salesforce Nonprofit CRM solution
Customer Testimonials
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Les équipes d’Almavia CX sont constituées de consultants et développeurs passionnés et engagés, qui savent écouter les utilisateurs et qui, au-delà de l’écriture de code, connaissent bien les contraintes de la production.
We appreciated the technical and business expertise of Almavia's teams, as well as their availability.
We really appreciate AlmaviaCX's expertise, both in terms of development and architecture. Especially since 2019, the contract with Almavia CX has been made more flexible to reduce the time between the expression of a need and the response.
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Almavia CX has been more than responsive to our needs. By integrating the Salesforce suite based on Einstein Analytics, our salespeople have the right dashboards to monitor a daily, high-performance relationship with Marketplace customers.
Almavia CX gave us access to a 306° view of our customers to efficiently process requests on all Engie's digital channels. Thanks to the Dimelo platform and AlmaviaCX's support, we were able to implement the solution in 5 months with progressive production start-ups.
We are very satisfied with the services provided by Almavia CX, which knows how to find the right people and place them in the right place. Their integration with our teams and their involvement in the implementation of the ToIP project were exemplary.
Following a call for tenders, Almavia CX was chosen as assistant project manager and project owner to take charge of the CAVEC's IS urbanization project.
The e-proximity project was carried out in record time by Almavia CX. The objective was to quickly carry out a project that would improve our relationship with our members by offering new, modern, and innovative contact methods.
At AXA, access to knowledge was fragmented, with different solutions in each entity. We entrusted Almavia CX with a scoping mission to select a knowledge base management tool shared by all our advisors, agents and sales people, so that they could access the right information at the right time. This mission resulted in the choice of the Salesforce solution and allowed us to structure our project. Almavia CX will now help our customer service department to implement this solution. We have indeed appreciated this ESN's mastery of the concept of knowledge bases and the extent of its ecosystem of editors.
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Customer relations are a major issue at Rent A Car. This period has shown that it is essential to maintain links with the customers in a crisis situation.
