Customer relationship

Create a unified and consistent relationship across all interaction channels to ensure a lasting relationship with your prospects and customers

Almavia CX supports companies and administrations in the digital transformation of their customer relationship, which is evolving under the influence of new digital channels and services. These must more than ever work in synergy with the Voice, which retains important specificities.

Our Offers

Contact center

Almavia CX's Contact Center division addresses omnichannel projects built around the Voice channel. This media retains specificities in terms of networks, quality of service, integration with the IS, business, organization, and architecture. To deal with them, Almavia CX has brought together dedicated skills and has built an ecosystem of actors specializing in voice and open to digital media.

Phone reception
Voice-specific technologies
Coupling between telephone and computer systems

Omnichannel interactions

Almavia CX's Omnichannel Interactions division addresses digital channel management projects (web, email, social networks, or Chat). The Voice channel can also be present, but it is then managed by a dedicated platform. This does not preclude a global view of all channels.

Integration with Voice media
Deployment, integration and implementation of a multi-channel contact center
High availability, cloud and BCP integration

Customer relationship management (CRM)

Almavia CX's CRM division addresses projects aimed at deploying an omnichannel CRM shared by all the players in an organization in relation to its customers. The challenges: obtaining a 360° view of the customer, setting up cross-functional processes to satisfy him, dynamizing prospecting and sales, integrating into the IS, and meeting the constraints of steering, personal data management, and high availability.

Design and implementation of CRM projects
Integration with the IS and the contact center
360° vision and unique customer repository
Architecture and infrastructure

Our Solutions and Technologies

A recognized expertise in the main solutions and technologies on the market.

Découvrir toutes nos solutions & technologies Customer relationship

They trust us

CAVEC

Steering the implementation of the e.Proximity service: multi-channel relationship service combining web, chat, video, telephone, CRM, screen and document sharing

IN'LI GROUPE ACTION LOGEMENT

Deployed an omnichannel customer interaction management platform to digitize customer service across voice and e-mail channels

GIE SESAM-Vitale

Déploiement de la solution CRM E-deal d'efficy.

GLS

Accompagnement dans la mise en œuvre d’une plateforme lui permettant de gérer efficacement ses interactions « clients expéditeurs » dans une logique multicanale

HABITAT DU NORD

CRM using data collected by connected meters and elevators

SECOURS POPULAIRE

Déploiement de la solution CRM Salesforce Nonprofit

SEQENS

Deployment of a CRM solution directly managing digital channels and coupled with a third-party solution dedicated to voice

AGEDI

Overhaul of business application support

Secours Populaire

Deployment of the Salesforce Nonprofit CRM solution

ENGIE

Implementation of a multi-channel contact center solution and development of a request dispatch engine

See all our references

Customer Testimonials

Les équipes d’Almavia CX sont constituées de consultants et développeurs passionnés et engagés, qui savent écouter les utilisateurs et qui, au-delà de l’écriture de code, connaissent bien les contraintes de la production.

Thomas D. CTO Galileo Global Education

We appreciated the technical and business expertise of Almavia's teams, as well as their availability.

Stephan Reizer deputy general manager in charge of digital transformation In’li

We really appreciate AlmaviaCX's expertise, both in terms of development and architecture. Especially since 2019, the contract with Almavia CX has been made more flexible to reduce the time between the expression of a need and the response.

Vivine Assokane CRM project manager in the IT department Lefebvre Sarrut

Almavia CX has been more than responsive to our needs. By integrating the Salesforce suite based on Einstein Analytics, our salespeople have the right dashboards to monitor a daily, high-performance relationship with Marketplace customers.

Céline S Project Director FNAC DARTY

Almavia CX gave us access to a 306° view of our customers to efficiently process requests on all Engie's digital channels. Thanks to the Dimelo platform and AlmaviaCX's support, we were able to implement the solution in 5 months with progressive production start-ups.

Mickael H. service Delivery Manager ENGIE

We are very satisfied with the services provided by Almavia CX, which knows how to find the right people and place them in the right place. Their integration with our teams and their involvement in the implementation of the ToIP project were exemplary.

Patrick Fichoux ToIP project manager Crédit Agricole

Following a call for tenders, Almavia CX was chosen as assistant project manager and project owner to take charge of the CAVEC's IS urbanization project.
The e-proximity project was carried out in record time by Almavia CX. The objective was to quickly carry out a project that would improve our relationship with our members by offering new, modern, and innovative contact methods.

Behdad Sabet Sabet Director Cavec

At AXA, access to knowledge was fragmented, with different solutions in each entity. We entrusted Almavia CX with a scoping mission to select a knowledge base management tool shared by all our advisors, agents and sales people, so that they could access the right information at the right time. This mission resulted in the choice of the Salesforce solution and allowed us to structure our project. Almavia CX will now help our customer service department to implement this solution. We have indeed appreciated this ESN's mastery of the concept of knowledge bases and the extent of its ecosystem of editors.

Matthieu Singer IT project manager at l’Accélérateur Axa

Customer relations are a major issue at Rent A Car. This period has shown that it is essential to maintain links with the customers in a crisis situation.

Catherine Bourbigou marketing and communication director Rent a car

Our Experts