WE ARE CX
Almavia CX supports companies and administrations in the digital transformation of their customer relationship, which are evolving under the influence of new digital channels and services.
Who are we?
The digital surge is fundamentally transforming the customer experience. The customer himself becomes digital, mobile and ultra-connected. His journey goes through multiple paths, channels, services and applications. To support this development and take advantage of it, the company must make this journey more fluid, build a unified view, collect and use the information it generates and ultimately, transform its IS and rethink its organization and its processes. Being a specialist in the transformation and optimization of the customer experience, Almavia CX responds to these new challenges thanks to a strong expertise in omnichannel CRM, in digital marketing, in data science and in digital platforms.
Council
We assist our clients faced with the necessary transformation of their organizations. We help them to translate their business ideas into projects, we frame these projects and we help in the choice of suppliers and technologies.
Engineering
We implement software and telecom solutions in our areas of expertise: multi-channel contact centers, CRM tools, CTI, software development, digital platforms (web and mobile apps), complex architectures, marketing campaign management tools, underlying server, and network infrastructures.
Key figures
+140
collaborators at the end of 2025
+20
years
Customer eXperience
24
M€ of revenue in 2025
5
Areas of expertise
Our values
Independence from publishers and manufacturers
We have no products for sale, nor preferred business partners. Our employees are free to make the choices they recommend.
Beauty is in simplicity
Simplicity, a guarantee of efficiency and performance, so complex to achieve, is born from the marriage of psychology and technology, of the conceptual and the technical, of the fluidity of the interfaces, and the clarity of the code.
A customer's trust is earned
Our ambition is to establish a relationship based on trust. This trust is earned. Our interventions, whether on a contract or fixed-price basis, are calculated at the right price. From this permanent search for honesty and quality trust is born.
Mastery makes it possible to keep our commitments
When we intervene on a domain, we master it. Our project culture is focused on results and not on means, even when we intervene on a project management basis.
The council, beyond the simple provision of resources
By choosing Almavia CX, our clients are not looking for a simple interim reinforcement but a contribution of skills and expertise. We systematically play our consulting role, both on business and organizational aspects as well as on technical aspects.
Sharing our skills
Our ability to advise you is always accompanied by the transfer of our skills. Indeed, we want to share with our customers the sum of the skills resulting from our previous experiences. At the same time, we raise our own competencies in contact with the specific know-how of each customer for each project.
Where we are
Our head office is located in Paris, but our teams are able to intervene anywhere in France, directly or through our offices. Almavia CX has several locations in metropolitan France, and a permanent presence in Kiev.
Our CSR approach
Almavia CX takes a proactive approach to Corporate Social Responsibility (CSR), with the ambition of making a positive contribution to society and the environment.
This commitment is reflected in initiatives aimed at reducing our environmental impact and energy consumption, fostering a high-quality working environment, and promoting respect for human rights, particularly in relation to working conditions and employee health and safety.
CSR also encompasses ethics and information security. Almavia CX operates an Information Security Management System (ISMS) certified to ISO/IEC 27001:2022, within the scope defined in its certificate.
Our approach also includes a responsible purchasing policy that takes social and environmental criteria into account in our relationships with suppliers.
Finally, Almavia CX regularly supports charitable initiatives and events.
Our Security Approach
At Almavia CX, we recognize that information security is essential to maintaining our clients’ trust and ensuring business continuity. This is why our Information Systems Security Policy is part of a structured approach designed to preserve the confidentiality, integrity and availability of information.
ISO 27001 certified since 2017, Almavia CX is currently certified to ISO/IEC 27001:2022 for its Information Security Management System (ISMS), within the scope defined in its certificate.
Our approach is based on appropriate security measures, continuous risk management, and ongoing awareness among our employees and partners. Because information security is a shared and constantly evolving challenge, continuous improvement is at the heart of our approach.
Nextedia Group
Almavia CX, the Customer Experience division
The Nextedia group specializes in consulting and high added value services in the areas of Cybersecurity, Cloud, Digital Workslace and Customer Experience.
With more than 200 experts, the Group provides its clients with real business and technological expertise, coupled with an end-to-end support capacity, from consulting to the implementation of the main market-leading solutions.
The Nextedia Group is listed on Euronext Growth.