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Almavia CX
Expertises
- CX Consulting
  Seize the growth opportunities of the digital era and drive the transformation
  
  Strategy & Innovation
  
  Change Management
  
  Studies & Benchmarks
  
  Knowledge & customer journey
  
  Web
  Provide a smooth and efficient digital experience on all of your WEB & Mobile platforms
  
  UX/UI design
  
  CMS & DXP
  
  Site Factory
  
  Customer relationship
  Create a unified and consistent relationship across all interaction channels to ensure a lasting relationship with your prospects and customers
  
  Contact center
  
  Omnichannel interactions
  
  CRM
  
  Marketing
  To target, engage, and transform in a predictive and personalized way with the best ROI
  
  Marketing platform
  
  Marketing campaigns
  
  Customer journey
  
  Data science
Technologies
References
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Technologies

Amavia CX provides its customers with a real business and technological expertise, coupled with a capacity for end-to-end support from consulting to the implementation of the main market-leading solutions.

This expertise is the result of continuous investment in the recruitment of experts but also in training and certification on these constantly evolving solutions and technologies.

Our ecosystem of solutions by area of expertise

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8X8

Contact center and communications solution to ensure customer satisfaction, agent engagement and employee connection

Actito

Multi-channel Activation Platform that allows you to send hyper-personalized messages to your customers at every stage of their journey.

Algolia

Search engine designed to be integrated into websites

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Amazon connect

Amazon Connect provides your organization with skills-based routing, task management, and unified customer profiles powered by artificial intelligence.

Apsis

Scalable marketing solution that help companies reach their audience better and grow their business faster.

Braze

Marketing platform which allow you to automate marketing programs targeting mobile phones.

Drupal

Popular and advanced open source CMS, more flexible than WordPress in terms of design definition and data types

Easiware

Omnichannel contact center platform managing digital interactions

Efficy CRM (E-Deal)

CRM solution including SFA modules, customer service and marketing

Genesys

Omnichannel contact center platform supporting digital and voice interactions

Hubspot

Platform that connects teams and their customers through AI-enriched CRM, marketing, customer service and multichannel web solutions.

Ibexa

Extremely powerful digital platform, based on the Symfony 2 framework. It includes a DXP, a CMS, a B2B eCommerce tool and a hosting service

NICE

Solution for recording and analyzing telephone flows in a contact center

Odigo

Omnichannel contact center platform natively integrating voice media

Platform.sh

Website hosting and administration platform

Salesforce

A platform essentially centered on customer relationship management, around which a vast ecosystem revolves

Salesforce Marketing Cloud

Marketing platform dedicated to the creation and automation of marketing campaigns and programs

twilio

Symfony

Open source PHP framework and components that facilitate the development of a website according to the Controller View Model

Twilio

Omnichannel contact center platform managing digital and voice interactions

Vocalcom

Omnichannel contact center solution with a focus on the voice

Zendesk

CRM solution including SFA, customer service and marketing modules and supporting the management of certain channels

Expertises

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References

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