Technologies

Amavia CX provides its customers with a real business and technological expertise, coupled with a capacity for end-to-end support from consulting to the implementation of the main market-leading solutions.

This expertise is the result of continuous investment in the recruitment of experts but also in training and certification on these constantly evolving solutions and technologies.

 

 

Our ecosystem of solutions by area of expertise

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8X8

Contact center and communications solution to ensure customer satisfaction, agent engagement and employee connection

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Actito

Multi-channel Activation Platform that allows you to send hyper-personalized messages to your customers at every stage of their journey.

Algolia

Search engine designed to be integrated into websites

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Amazon connect

Amazon Connect provides your organization with skills-based routing, task management, and unified customer profiles powered by artificial intelligence.

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Apsis

Scalable marketing solution that help companies reach their audience better and grow their business faster.

Braze

Marketing platform which allow you to automate marketing programs targeting mobile phones.

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chatgpt

ChatGPT est un agent conversationnel développé par OpenAI, spécialisé dans la compréhension et la génération de texte.

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Deepseek

Application spécialisée dans l'intelligence artificielle générative qui combine des fonctionnalités avancées de traitement du langage naturel (NLP) avec une compréhension contextuelle afin de générer et de traiter des textes de manière fluide et naturelle.

Drupal

Popular and advanced open source CMS, more flexible than WordPress in terms of design definition and data types

Easiware

Omnichannel contact center platform managing digital interactions

Efficy CRM (E-Deal)

CRM solution including SFA modules, customer service and marketing 

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Gemini

Google Gemini est une intelligence artificielle (IA), générative et multimodale, de type transformeur, créée par Google

Genesys

Omnichannel contact center platform supporting digital and voice interactions

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Hubspot

Platform that connects teams and their customers through AI-enriched CRM, marketing, customer service and multichannel web solutions.

Ibexa

Extremely powerful digital platform, based on the Symfony 2 framework. It includes a DXP, a CMS, a B2B eCommerce tool and a hosting service

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Imagino

CDP qui automatise la connexion et la réconciliation des données clients dispersées, constitue un profil enrichi et met en œuvre des expériences client personnalisées

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Mistral AI

Application spécialisée dans l'intelligence artificielle générative qui  développe des grands modèles de langages open source et propriétaires.

NICE

Solution for recording and analyzing telephone flows in a contact center

Odigo

Omnichannel contact center platform natively integrating voice media

Platform.sh

Website hosting and administration platform

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Raptor

La Customer Data Platform (CDP) de Raptor consolide toutes les données client provenant de plusieurs sources en une seule vue, ce qui permet de créer une expérience véritablement personnalisée pour chaque client.

Salesforce

A platform essentially centered on customer relationship management, around which a vast ecosystem revolves

Salesforce Marketing Cloud

Marketing platform dedicated to the creation and automation of marketing campaigns and programs

 

twilio

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Symfony

Open source PHP framework and components that facilitate the development of a website according to the Controller View Model

Twilio

Omnichannel contact center platform managing digital and voice interactions

Vocalcom

Omnichannel contact center solution with a focus on the voice

Zendesk

CRM solution including SFA, customer service and marketing modules and supporting the management of certain channels