Technologies

Amavia CX provides its customers with a real business and technological expertise, coupled with a capacity for end-to-end support from consulting to the implementation of the main market-leading solutions.

This expertise is the result of continuous investment in the recruitment of experts but also in training and certification on these constantly evolving solutions and technologies.

 

 

Our ecosystem of solutions by area of expertise

Acoustic

Marketing platform including  a complete suite of tools to create, plan and orchestrate marketing programs.

Adobe

Marketing platform including  a complete suite of tools to create, plan and orchestrate marketing programs

Akio

Unified management platform for omnichannel interactions, including the voice, with a focus on customer service

Algolia

Search engine designed to be integrated into websites

Avaya

Omnichannel contact center platform initially  voice centered

Braze

Marketing platform which allow you to automate marketing programs targeting mobile phones.

Cisco

Omnichannel contact center platform initially centered on voice

Coheris

CRM solution including SFA modules, customer service and marketing, with a focus on analytics

Commanders Act

CDP (customer data platform) dedicated to tag management and data lifecycle management, from its collection to its activation

Contentful

A platform entirely dedicated to the management of rich content and which delegates the presentation to third party tools such as CMS or DXP, via an API

Contextor

RPA (Robotic Process Automation) tool allowing us to automate repetitive tasks such as customer service processes

 

Crystallize

Headless e-commerce solution based on GrapheQL, integrating a PIM (product information management)

D-AIM

Recommendation engine allowing us to personalise offers and marketing actions according to customer knowledge and company objectives

Datorama

Marketing analytics platform now in Salesforce's hands

Drupal

Popular and advanced open source CMS, more flexible than WordPress in terms of design definition and data types

Easiware

Omnichannel contact center platform managing digital interactions

Efficy CRM (E-Deal)

CRM solution including SFA modules, customer service and marketing 

EGain

Omnichannel contact center platform managing digital interactions

Eloquant

Omnichannel contact center platform supporting digital and voice interactions

Enghouse (Eptica)

Solution for managing digital and voice interactions, with a focus on the analysis and processing of print media

Eurelian

Customer journey and marketing program optimization solution

Genesys

Omnichannel contact center platform supporting digital and voice interactions

Google analytics

Audience analysis service for websites and mobile applications

Ibexa

Extremely powerful digital platform, based on the Symfony 2 framework. It includes a DXP, a CMS, a B2B eCommerce tool and a hosting service

Insider

Marketing platform allowing us to automate web- and mobile-oriented marketing programs

Isi-com

Omnichannel contact center platform supporting digital and voice interactions

Kiamo

Omnichannel contact center platform supporting digital and voice interactions

Magento

Open source eCommerce platform, around which many extensions are available (customer service, parcel tracking, loyalty...).

Microsoft Dynamics 365

A range of software packages including a customer relationship management (CRM) solution

NICE

Solution for recording and analyzing telephone flows in a contact center

Odigo

Omnichannel contact center platform natively integrating voice media

Pega

CRM solution integrating SFA modules, customer service, marketing and data science 

Platform.sh

Website hosting and administration platform

RingCentral (Dimelo)

Multi-channel contact center platform initially focused on social CRM, integrating digital channels and the voice

Salesforce

A platform essentially centered on customer relationship management, around which a vast ecosystem revolves

Salesforce Marketing Cloud

Marketing platform dedicated to the creation and automation of marketing campaigns and programs

 

Selligent Marketing Cloud

Marketing platform with a complete suite of tools to create, plan and orchestrate marketing programs

Splio

Marketing platform allowing us to automate loyalty programs with a focus on mobiles and WeChat messaging

Suadeo

A "self BI" solution enabling businesses to build dashboards or multi-dimensional analyses without the help of technical experts

Tableau

Intuitive BI tool, intended for business 

Twilio

Omnichannel contact center platform managing digital and voice interactions

Verint

AI and speech analytics specialist in service of customer engagement and cybersecurity

Vocalcom

Omnichannel contact center solution with a focus on the voice

Vonage (NewVoiceMedia)

Omnichannel contact center solution with a focus on the voice

Worldline

Payment Services Specialist

Xlog

Solutions for players in the social economy (health, retirement, welfare)

Zendesk

CRM solution including SFA, customer service and marketing modules and supporting the management of certain channels

Our technologies

Amazon Web Services (AWS)

Amazon Cloud Platform (IaaS, PaaS et SaaS)

Angular JS

Open source JavaScript framework from Google that allows the development of interactive web pages according to the Controller View Model.

C# / .NET

Microsoft Programming language (C#) and framework (.NET) 

Citrix

Collaboration, virtualisation and networking software suite to facilitate mobile working and the adoption of Cloud services

ElasticSearch

Java written enterprise search engine and equipped with an API Rest

Google Cloud Platform (GCP)

Plateforme Cloud Platform (PaaS)

Google Workspace

Suite of tools and software oriented towards office automation and productivity

Java EE

Langage de programmation (Java) et framework (J2EE) partiellement en open source

Laravel

Open source and fully object-oriented PHP framework, which allows the development of websites according to the Controller View Model.

Microsoft

Windows 10 protège les identités, les appareils et les informations des utilisateurs grâce à une solution complète, basée sur l’intelligence, que le cloud Microsoft 365 est le seul à proposer

Nutanix

Publisher dedicated to Cloud computing. Software infrastructure enabling application workloads in all environments (on site, private cloud, public cloud, hybrid).

 

Palo Alto Network

Global leader in cybersecurity 

PHP

Interpreted and open source programming language, mainly used to develop dynamic web pages.

PostGreSQL

Open source SQL database engine

React

Free JavaScript library developed by Facebook and dedicated to the creation of single-page web applications.

React Native

Framework developed by Facebook and dedicated to the development of applications for Android, iOS and UWP (Universal Windows Platform).

ReactJS

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Solr

Open source enterprise search engine, based on the Lucene library and equipped with a JSON and XML API

SQL Server

Microsoft SQL database engine

Symfony

Open source PHP framework and components that facilitate the development of a website according to the Controller View Model

Talend

Data integration and MDM (master data management) tools