The Almavia CX Consulting division supports, upstream and downstream of projects, companies and administrations in their digital transformation focused on customer relations. Our pragmatic approach makes it possible to quickly activate the levers of value creation around digital.
Strategy & Innovation
Companies and their managers must constantly adapt their strategy to the increasing complexity of the environment and the changing behaviors of customers and prospects. They are also increasingly demanding concerning social responsibility and the customer experience. To improve this experience and stand out from the competition, it is essential to anticipate the deployment of the best organizational and technical devices.
- Technological choices
- 360° analysis of your environment and customer experience issues
- Strategic Master Plan
Knowledge & customer journey
To constantly adapt different customer journeys and optimize sales performance, customer knowledge makes it possible to anticipate changes in customer/prospect behavior through data analysis. Customer data is now becoming a real business asset to be valued.
- Activation of marketing campaigns and programs
- Data Valorization
- Designing the customer journey through customer knowledge
Studies & Benchmarks
The customer experience (CX) allows you to increase your business impact and your level of loyalty. To achieve this, you must first situate yourself in relation to the consumer environment and that of your competitors. By listening to your customers and prospects, you can then improve the conversion and satisfaction rate by adjusting your journeys in an agile approach.
- Quantitative and qualitative studies
- Sector Benchmarks
The changes in organization, process, tools and culture brought about by digitization require everyone's support. To improve the customer experience, know-how must evolve more and more quickly. These transformations create uncertainty and even worry. Driving change consists of sharing management's vision and implementing human-centered support actions.
- Culture and training
- Digital workplace
- Digitalization of processes