Customer relationship management (CRM)

Almavia CX's CRM division addresses projects aimed at deploying an omnichannel CRM shared by all the players in an organization in relation to its customers. The challenges: obtaining a 360° view of the customer, setting up cross-functional processes to satisfy him, dynamizing prospecting and sales, integrating into the IS, and meeting the constraints of steering, personal data management, and high availability.

Head of DX and CC Area
Practice Leader CRM

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