
GROUPE COFEL
Deployment of a CRM solution coupled with an omnichannel contact center platform
We approach each client with the desire to provide high-performance and engaging digital solutions. Here are a few customer cases representative of our expertise to understand how convergence creates value.


Deployment of a CRM solution coupled with an omnichannel contact center platform

Creation of a customer service and deployment of a customer relationship tool with Efficy CRM

CRM using data collected by connected meters and elevators

Deployed an omnichannel customer interaction management platform to digitize customer service across voice and e-mail channels

Creation of the contact center with the Salesforce solution

Overhaul of the customer relationship

Modernization of the corporate space with CMS Drupal 9 & CRM with Efficy

Deployment of the Salesforce CRM solution by integrating a dedicated voice solution

Deployment of the Salesforce Nonprofit CRM solution
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