References

We approach each client with the desire to provide high-performance and engaging digital solutions. Here are a few customer cases representative of our expertise to understand how convergence creates value.

GROUPE COFEL

Deployment of a CRM solution coupled with an omnichannel contact center platform

SEQENS

Deployment of a CRM solution directly managing digital channels and coupled with a third-party solution dedicated to voice

GROUPE BERRI

Development of an application to assist in the indexing of "free" mail sent by contributors and retirees.

FMP

Study and development of a multi-services portal aimed at dematerializing all acts and document exchanges with customers.

HABITAT DU NORD

CRM using data collected by connected meters and elevators

CRP RATP

Deployment of a solution enabling CRP RATP to track all exchanges with affiliates on all channels

CAVEC

Steering the implementation of the e.Proximity service: multi-channel relationship service combining web, chat, video, telephone, CRM, screen and document sharing

CREDIT AGRICOLE

Development and large-scale deployment of an intelligent telephone call routing platform

ENGIE

Implementation of a multi-channel contact center solution and development of a request dispatch engine

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