AGEDI
Overhaul of business application support
CAVEC
Steering the implementation of the e.Proximity service: multi-channel relationship service combining web, chat, video, telephone, CRM, screen and document sharing
CCI HAUTS-DE-FRANCE
Deployment of a 360 ° Customer Relationship management tool with the Salesforce solution
CREDIT AGRICOLE
Development and large-scale deployment of an intelligent telephone call routing platform
CRP RATP
Deployment of a solution enabling CRP RATP to track all exchanges with affiliates on all channels
ENGIE
Implementation of a multi-channel contact center solution and development of a request dispatch engine
FMP
Study and development of a multi-services portal aimed at dematerializing all acts and document exchanges with customers.
FNAC DARTY
Roll-out of Salesforce's Marketplace Governance and Sales Performance Optimization project
GROUPE BERRI
Development of an application to assist in the indexing of "free" mail sent by contributors and retirees.
