Home
Almavia CX
Expertises
- CX Consulting
  Seize the growth opportunities of the digital era and drive the transformation
  
  Strategy & Innovation
  
  Knowledge & customer journey
  
  Studies & Benchmarks
  
  Change Management
  
  Data Marketing
  To target, engage, and transform in a predictive and personalized way with the best ROI
  
  Data science
  
  Customer journey
  
  Marketing platform
  
  Marketing campaigns
  
  Customer relationship
  Create a unified and consistent relationship across all interaction channels to ensure a lasting relationship with your prospects and customers
  
  Contact center
  
  Omnichannel interactions
  
  CRM
  
  Web & Mobile
  Provide a smooth and efficient digital experience on all of your WEB & Mobile platforms
  
  UX/UI design
  
  CMS & DXP
  
  Site Factory
  
  e-business
Technologies
References
Contact

Strategy & Innovation

Companies and their managers must constantly adapt their strategy to the increasing complexity of the environment and the changing behaviors of customers and prospects. They are also increasingly demanding concerning social responsibility and the customer experience. To improve this experience and stand out from the competition, it is essential to anticipate the deployment of the best organizational and technical devices.

Your business specific

Gain height to define your customer experience strategy

The company's service and product offering must be continuously updated to provide a personalized customer experience that attracts prospects and builds customer loyalty. The evolution of the catalog of offers must be based on a mastery of the existing and on a vision of value-added services in line with market positioning.

Define and share the same vision of the customer experience within the company

The lived experience is an important differentiating factor for companies. Whatever the channel, each interaction becomes a decisive moment. It is therefore essential to capture customer expectations and feedback and then react accordingly. Depending on their role, all employees must therefore share the importance of the customer experience through targeted change management.

Optimizing the technological base, a lever for accelerating the implementation of the strategy

To succeed in adapting in a difficult economic context, time-to-market is essential. The technical debt accumulated over the years becomes an obstacle to the implementation of the strategy. The technological base linked to the customer experience must be state-of-the-art, scalable, innovative and consistent with the company's profitability objectives.

What do we do

Technological choices

Adaptation of the technological offer to the company's model and objectives as well as to its specific expectations.
Audit of the technological base allowing to deduce the needs of evolution or transformation.
Overview of market solutions and various architectures compatible with the company's needs.
Definition of a technological base based on state-of-the-art solutions for the different domains (marketing, customer relations, web, and mobile).

360° analysis of your environment and customer experience issues

Analysis of the existing situation and diagnosis of the strengths and weaknesses of the proposed customer experience, with associated costs.
Market study and analysis of the behavior of your customers and prospects.
Study of partnerships and innovative solutions.

Strategic Master Plan

Definition of the main orientations, which results in a roadmap of short, medium, and long-term services, with the associated budget.
IS master plan linked to customer relations.
Deployment of a customer experience management process in an agile approach to the continuous improvement of satisfaction.

All our offers CX Consulting